Privacy Policy

• Personal Data shall be any information relating to a identified or identifiable natural person (‘data subject’); an identifiable natural person is one who may be identified, either by the use of the name alone or in combination with other data, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
• Processing covers any operation or set of operations which is performed on personal data or sets of personal data, whether or not involving automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or making available otherwise, alignment or combination, restriction, erasure or destruction;
• Profiling includes any automated processing of personal data consisting of evaluation or analysis of some personal traits of an individual, that is, analyzing or predicting characteristics with respect to such an individual’s work performance, economic conditions, health, personal interests, hobbies, reliability, behavior, place, or movements;
• The term “controller” shall mean the natural or legal person, public authority, agency, or any other body which alone or jointly with others determines the purposes and means of processing personal data; where such purposes and means are laid down by Union or Member State law, the controller or the specific criteria for his appointment may be indicated by law;
• The terms “processor” and “recipient” refer to a natural or legal person, public authority, agency, or other organization that handles personal data on behalf of the controller and “receiver,” respectively, to which the personal data is supplied, whether or not it is a third party. However, public authorities that may obtain personal data in the course of a specific investigation in line with Union or Member State law will not be considered recipients; their processing of the data must adhere to the relevant data protection regulations based on the processing’s objectives;
• A third-party is any individual, organization, or public authority that is not the data subject, controller, processor, or those who are directly authorized to treat personal data by the controller or processor;
• Any freely provided, precise, informed, and unequivocal expression of the data subject’s desires by which they expressly consent to the processing of their personal data by a statement or unambiguous affirmative action is referred to as their consent;
• A breach of security resulting in the unintentional or illegal destruction, loss, alteration, unauthorized disclosure, or access to personal data that has been sent, stored, or otherwise processed is referred to as a personal data breach;A controlling undertaking and its controlled undertakings are referred to as a group of undertakings;
• A supervisory authority is a separate public body created by a Member State in accordance with GDPR Article 51.

This notice describes the basis on which we will process any personal data we obtain from you or that you supply to us, as well as the General Terms and Conditions which are displayed on the website. To discover our policies and procedures for dealing with your personal data and how we will process it, please read the following carefully. You acknowledge that you agree to this Privacy Statement by establishing a player account on the website. You should be aware that your use of some features and services of this website can be restricted if you refuse the terms described in this Privacy Policy and decide not to provide the required personal information.
We want you to be aware that you and the company have an agreement based on this privacy statement. It’s crucial to remember that this privacy statement might be modified and changed at any time. Although we will try our best to notify you of any major changes, we advise you to periodically check our Privacy Policy to remain up to date on our current procedures for gathering, using, and safeguarding your personal data. You will be considered to have accepted the Privacy Policy if you keep using the Website and/or its services.
Your privacy and integrity are important to rickycasino.com, and they are dedicated to handling all your private information in an honest, transparent, and legal way. As per Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), this privacy statement (and the Terms & Conditions and the Cookie Policy) explains the basis upon which rickycasino.com collects, stores, and processes your personal data when you visit our website. It also describes your rights and how the law protects them.
We follow a strong underage gaming policy. This website is only meant for users who are at least eighteen years old, and we do not intentionally gather information about users who are younger than that. If it becomes clear to us that we have gathered personal information on individuals under the age of 18 for purposes related to misuse of our website, we make every effort to ensure that this information is handled in compliance with the relevant laws.

Dama N.V., a business formed and registered under Curaçaoan law, is the owner and operator of the website rickycasino.com (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”). The company’s registered address is Scharlooweg 39, Willemstad, Curaçao, and its registration number is 152125. The Curaçao Gaming Control Board is the license and regulatory body for Dama N.V. (license no.OGL/2023/174/0082).
According to gambling rules, we are required by law as a data controller to handle players’ personal information so that they can play games and get ancillary services.
We refer to the Dama N.V. when we use the terms “Company,” “Group,” “we,” “us,” or “our” in this privacy notice.
We value your privacy and are committed to protecting . We have thus designated a data protection officer (“DPO”) to ensure that the business complies with its legal duties regarding the processing of your personal data and to serve as your point of contact for any inquiries about this privacy policy. Please send an email to dpo@damacasino.com to reach our DPO with any questions you may have regarding this policy, including requests to exercise your legal rights and grievances over rights violations.

We are available to you 24/7. If you have any questions about our policy, you can always get in touch with us:

• Verify that the personal data we have gathered about you is accurate;
• Ask how we use it;
• Prevent future use of your data for direct marketing;
• Get a copy of the personal data we have on file about you.
• We can employ your private data, such as your phone number and email address, to send you marketing emails about goods, services, and promotions if you consented to receive them when you registered. This might contain details regarding goods and services offered by our business associates, such as suppliers of casino games. By visiting rickycasino.com/user, you may set up your marketing settings in your individual account.
  Any personal information you have previously given us may be updated or corrected by you. You must submit a request if you would like to alter your data, and in order to validate and carry out the desired changes, we might need appropriate supporting paperwork or evidence. Please be advised that it is highly forbidden and may be a violation of legal and regulatory obligations to provide false, misleading, or incorrect information about yourself. You alone are in charge of making sure that all of the personal information we have on file is always correct, comprehensive, and current. In accordance with relevant laws and our internal standards, failing to update your information may result in service limits or other repercussions.
  You can contact us using the following methods to have your requests fulfilled in compliance with our privacy statement:
• Email address – dpo@damacasino.com;
• Live Chat;
• Data protection officer – dpo@damacasino.com.

Please note that emails sometimes end up in spam folders or, for technical reasons, never arrive at the recipient.
We very much advise that you get back to us once more for further clarification by means of other methods of communication should your request fail to be met within ten days.
We cherish and respect your privacy. In the following situations, you may always reach the Data Protection Officer at dpo@damacasino.com:

• If you believe your privacy has been breached;
• The due dates for requesting a copy of your data have passed;
• You want clarification on the privacy policy;
• Or you want a copy of your personal data kept across all Dama N.V. licenses.

We work hard to reply to all valid requests as soon as possible; our goal is to do so within a month of receiving your request. Nevertheless, in some circumstances, especially if your request is complicated or you have made several requests, it can take more than a month to be fulfilled. In these situations, we will notify you of the hold-up and give you an update on the status of your request. We pledge to keep you updated at every stage and make sure your issues are fully handled while adhering to relevant data protection regulations.

• Information that you give us. It comprises all of the data you give us while completing the forms on our account registration pages and any other information you send to us by email or the website. It contains information you give us when you sign up to use our site, subscribe to our service, deposit money, wager money, or withdraw money from your account, take part in chat rooms, claim bonuses or other promotions that are offered on our site, possess any due diligence documents you give us, such as the source of wealth survey and any supporting documentation, or when you file a complaint or report an issue. Your information that you have supplied to us can include your name, username, address, date of birth, nationality and country of residence, identification number, telephone number, email address, and credit card number, as well as your own description, identification, proof of address, proof of funds, and photograph;
• Technical information. We gather a variety of technical information about how you use our services. This contains, if appropriate, your login credentials and your Internet Protocol (IP) address, which is used to connect your device to the internet. Additionally, we collect information about your operating system, platform characteristics, installed browser plug-ins and their versions, time zone preferences, and browser type and version. We also keep track of information about your online activities, such as full Uniform Resource Locators (URLs) and information from cookies. Please see our Cookie Notice for more information on the kinds of cookies we use and how they work;
• Gameplay information. To optimize our services and customer experience, we monitor comprehensive gaming statistics. This contains a log of the games you play, how long you spend playing them, and how much time you spend on particular platform sites. Additionally, we gather data on your interactions with various sites and features, including the buttons you click, your mouse movements, your navigation patterns, your scrolling habits, and any interactions you have with unique in-game objects. We can enhance functionality, optimize our platform, and customize our solutions to better meet your needs by examining this data;
• Analytics information. We occasionally gather information about your usage of our services for troubleshooting and analysis. Application usage logs, user activity (such as pages viewed, session length, browsing habits, and actions within the platform (such as clicks, selections, and interactions with different features), timestamps of particular events, system-generated alerts, and error reports are a few examples of this. We may utilize this data to explore service usability, enhance system stability, maximize user experience, and find technical problems;
• Information we receive from other sources. This is information we collect about you when you visit any of the Group’s websites or use their services. If you have multiple accounts on many of the Group’s websites, data about you from each such site may be combined into a single pool of data. This information is very valuable to us statistically, but it is very valuable to our Anti-Money Laundering and Responsible Gambling requirements, which are statutory in character.

We work with a number of third-party organizations to deliver our services, such as independent and cooperative data controllers and data processors. These might include subcontractors and business partners in charge of payment processing, technical support, and service provision. We also collaborate with marketing service providers such as outbound call service providers, direct mail distributors, email and SMS marketing partners, and CRM tool operators. In addition, we have agreements with search information providers, credit reference agencies, analytics providers, advertising networks, affiliate networks, and due diligence intelligence firms. In order to improve the customization of advertisements and content across various browsers and devices, we could obtain data from our publishers, advertisers, and other partners. Some advertisers or third-party platforms may opt to share pseudonymized advertiser IDs with us. Every data processor follows our established instructions to the letter, and they only process information that is required to help us provide our services safely and effectively.

Personal data is any information about an individual that may be used to identify that person, either directly or indirectly. It excludes data when the identity has been erased (anonymous data).

The personal information gathered and processed about you may be divided into the following categories:

• Identity Information – This encompasses personal identifiers such as your first and last names, middle name (if applicable), email address, username or any other unique identifier, date of birth, and gender;
• Contact Information – This includes your physical address, email address, phone numbers, and any other available methods of communication for reaching you;
• Financial Information – This pertains to details about your income, financial assets, and sources of funds used for deposits with us. It also includes your banking information, payment card details, payment account information, and any relevant documentation, such as bank statements or documents verifying your income, collected for Know Your Customer (KYC) purposes;
• Transaction Data comprises information regarding deposits and withdrawals, wagering, and other aspects of the games you have played on our websites;
• Technical data comprises your internet protocol (IP) address, login information, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, and other technologies used to access this website;
• Usage Data involves details regarding the way you use our website, products, and services, your online identifier (email), password (encrypted), games played, login and logout times, duration of play, claimed bonuses and promotions, responsible gaming information, limits and history, and AML classification;
• Marketing and communications data contain your choices for getting marketing from us and our third-party partners, as well as your communication preferences;
• Personal Data Categories. In the case that you supply us with such information yourself and in order to complete our legal duties, we must additionally collect various Special Categories of Personal Data about you, such as:
  • Details on ethical gaming that might be regarded as medical data;
  • The papers you provided provide information about your race or ethnic heritage.

Below are the purposes of collecting and using your data.
Information you give to us:

• Meeting Our Contractual Obligations: In accordance with our Terms and Conditions, we process your data to deliver you gaming services. This includes processing fraud prevention, depositing and withdrawing, verifying transactions, answering questions and complaints, and processing other service-related issues;
• Marketing and Promotional Communications: With your agreement, we might get in touch with you to share information on our services, special offers, bonus schemes, and news. Information on affiliated brands and sites run by our Group can be included too;
• Personalized Advertising & Recommendations: We apply your data to present you with more pertinent and interesting content through offering you customized ads and offers based on what you do on our site;
• Service Notifications: We may send you notifications about important service changes, such as updates to our terms and rules or other updates that may affect your account or gaming experience;
• Regulatory Compliance: We are obligated to process some data in an attempt to comply with anti-money laundering (AML) legislation and other regulations. This involves checking identities, monitoring transactions, and meeting reporting requirements when required.

Data we collect about you:

• To manage our website and for internal functions, such as data processing, testing, research, statistical analysis, and surveying. Usually, cookies will be used to gather this kind of data. Please see our Cookie Notice for more details on cookies, including instructions on how to disable them;
• To send you marketing materials, to give you details about services, bonuses, and promotions; to notify you about current or upcoming products and promotions offered by the brand you registered with; or, if you have given your consent, to send you marketing information about brand partners;
• To perform risk management and fraud management tasks, such as allocating a risk profile or status to your account;
• To evaluate your online behavior and trends, which will be utilized to assist in creating a comprehensive customer profile on you covering a variety of topics, including but not restricted to:
  • The company may build a record of bonus abusers, and those on this list may be barred from participating in future promotions or even from utilizing the company’s services. This involves investigating different forms of fraud and deceptive activity;
  • In order to promote responsible gaming, we will also filter and keep an eye on your transactions and conduct, making sure that your interactions with us are enjoyable and safe. According to the data we gather and the responsible gambling questionnaire you may occasionally be given to complete, we may provide a Responsible Gambling score to your account. You can be classified as a “Problem Gambler” or at risk for gambling addiction as a result of our evaluation;
  • Using the data that you have given us and the data we have gathered about you, we can additionally analyze your private data and evaluate it with third-party data sources, create an AML profile on you, and risk score your account as part of our efforts to stop money laundering and terrorist financing. From an anti-money laundering standpoint, we will also maintain a list of all high-risk clients.

For these specific purposes, we employ a limited degree of profiling, with final decisions always subject to human oversight. The precise methodology and criteria used in this profiling process cannot be disclosed, as doing so could compromise the effectiveness of our security measures. Maintaining the confidentiality of these mechanisms is essential to safeguarding our business operations and ensuring full compliance with applicable legal and regulatory requirements:

• To improve the operation and user experience of our website, we ensure that all material is shown in the most optimal and user-friendly manner possible based on your device and preferences;
• To provide access to interactive aspects and features of our services so that you may fully engage with them anytime you choose;
• To ensure our platform’s security and integrity, we will adopt steps to prevent unauthorized access, fraudulent behavior, and other cyber risks;
• Analyze and assess the impact of the adverts we display, allowing us to better understand their efficacy and personalize promotional content to your preferences;
• Based on your interactions, we will give you tailored recommendations and relevant product ideas, assisting you in discovering goods that may meet your interests and needs;
• We may also gather, process, and share Aggregated Data, including statistical or demographic insights, for various purposes. While this type of data may be generated from your personal information, it is not legally classified as personal data since it does not directly or indirectly identify you. For instance, we may analyze Usage Data collectively to determine the proportion of users engaging with a particular website feature. However, if Aggregated Data is combined or linked with personal information in a way that makes identification possible, we will treat it as personal data and handle it in accordance with this Privacy Notice.

Data we gather from additional sources:

• The details will be combined with the data we gather about you and the data you provide to us. We will use this information and combination data for the goals set out previously (depending on the categories of information we receive). We might at times enter into contracts with third-party providers of age verification tools, identity or address verification services, regulators or other organizations that maintain central databases of problem gamblers, PEP and sanction search providers, and other comparable providers. In order to provide you with better service or to deter bonus abusers and problem gamblers from using our services, we might also receive information about you from other websites run by the Group.

All of the methods we intend to use your personal data are listed in the table below, together with the legal justifications for each use. Where applicable, we have additionally noted our legitimate interests. We make reference to the requirements of the European Parliament and Council’s Anti-Money Laundering Directive (EU) 2015/849 when discussing processing personal data in accordance with a legal duty.

Cookie data: For more details on how and why we gather your cookies, please refer to our Cookie Policy.

Given the nature of our service, we may have the obligation to provide your personal information to an assortment of trustworthy third parties so as to handle your data in terms described earlier herein Privacy Policy. They are such third parties:

• Any Group member who needs to access your personal data in order to process your request for services. Any Group member may receive and get information about you, and they may use it in order to prevent fraud and bonus abuse, AML compliance, and responsible gaming to fulfill the Group’s legal requirements and legitimate business interest. All Members of the Group can send you information regarding the Group’s services and products, if you have consented to receive direct marketing relating to other websites operated by the Group;
• In order to complete their work and assist you, as well as in order to render the requested services by you, company employees—specifically more, that is Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support representatives, Customer Retention representatives, VIP player managers, and other select employees—will also be viewing your personal details.

In order to preserve the player’s information’s confidentiality, all of our personnel who have access to or are involved in its processing have signed confidentiality agreements (NDAs).

• Game providers: In order to give us the games you play on our website, our game providers occasionally need access to specific data parameters (such as your IP address and username, for example). Please visit the appropriate website of the game provider to see their privacy policy;

You are also subject to NetEnt’s Privacy Policy when you play its casino games. This policy is available here.
Payment companies and associated service providers: In a similar vein, we could give some of your personal information to the payment processors you use to send and receive money on our website. To see their privacy statement, please go to the appropriate Payment Provider website.

• Marketing partners: If you agree to receive marketing and promotions, we may give our advertising partners your contact information (email address or mailing address). These partners handle sending you all of our marketing materials, such as direct mail, promotional emails and SMS, and occasionally phone calls;
• Governmental or regulatory authorities: If required or permitted by law, we may give your private information to courts, justice agencies, governmental or regulatory bodies, or other public authorities. We do not undertake to contest every demand, but we may do so if we feel that the requirements are excessive, ambiguous, or lack the necessary power;
• Software for client communication: To facilitate contact with you, we employ third-party software. We can employ third-party software to perform specific AML and fraud verification checks, which are necessary to meet our legal responsibilities in this regard. This software allows us to send you emails and have live chat conversations with you whenever you have questions. There are also AML and fraud confirmation instruments, age and identity verification tool suppliers, and other suppliers that can verify Know Your Client (KYC) information overall;
• In addition to the aforementioned, if we buy any additional companies, we could potentially divulge personal information. The personal information of our customers will probably be sold or transferred if the firm experiences any structural changes, such as a merger, acquisition by another business, or partial acquisition. As part of our policy, we shall send out an email to our gamers before implementing such a transfer of personal data;
• Certain third parties, with whom we have a data processing agreement that guarantees the protection of your personal data, such as our attorneys, advisors, and consultants, whom we may occasionally work with to manage risks, get expert advice, or initiate and uphold our legal claims, whether in court or through an extrajudicial process. Access to personal data may be necessary for this, as well as for any other responsible gaming purpose involving governmental organizations and regulatory agencies that register problem gamblers;
• With any business, government agency, or regulatory entity that keeps a database or register aimed at combating money laundering, criminality, and the funding of terrorism and proliferation.

We take extensive precautions to guarantee that any third party provided access to your personal data maintains the highest security standards, handles the data lawfully, and follows our Privacy Policy and strong ethical requirements. These third parties, often known as “Data Processors,” are not entitled to use your personal information for their own independent purposes. Instead, they are permitted to process your data only for specified purposes, carefully according to our instructions as the designated Data Controller and working on our behalf. Furthermore, we apply tight constraints to ensure that only the minimum amount of data is shared, allowing service providers to access just what is required to complete their authorized processing responsibilities in compliance with our directions.

We or our third-party providers may be obliged to move your personal information to destinations outside of the European Union (EU), the European Free Trade Association (EFTA) areas, and the European Economic Area (EEA) to provide you with our services or to exchange with third-party service providers and data processors. However, according to the General Data Protection Regulation (GDPR), we are mandated to protect your personal information during such transfers. This transfer might be needed to supply you with our products and services, including the following:

• Processing bets and payments;
• Offering gaming and other ancillary services through our website;
• Identifying and carrying out the appropriate verification tests.

We apply suitable protections, such as the standard contractual provisions for data protection established by the European Commission, to ensure that your personal data is adequately protected during transfers to third countries. Additionally, we take every precaution to guarantee that your data and information are handled safely, in compliance with this Privacy Policy, and in compliance with all relevant data protection laws.
You agree to the application of these precautions and the potential transfer of your personal data to other nations by using our services and visiting our website. If you happen to have any inquiries or problems about these transactions, please do not hesitate to contact us.

We will only keep your personal information for as long as is required for the reasons it was gathered. The fulfillment of any legal, accounting, or reporting obligations may be one of these goals.
We examine a number of factors when deciding on the most appropriate retention period for your data, including the reasons we collect and process it, the laws and/or regulations that apply to us, the type and sensitivity of the personal data, and the risks associated with its unauthorized use or publication.
Your Player Account may at any time be terminated by either the Casino and yourself under our Terms and Conditions. We will keep your personal data on file for as long as is mandatory by law after your account closure. The data will be used only in case and to the extent that competent authorities ought to require it for fraud checks, money laundering, financial and fiscal records, or any other illegal behavior.
In cases where automated decision-making is not used, we could additionally retain anonymized versions of your data to enhance our marketing messages and content.
Please be aware that we must keep player personal information provided at registration and any information transferred during the operation of a player account for at least five years following the last player transaction or account closure due to anti-money laundering laws in EU-licensed gaming jurisdictions. Erasure requests made before the end of this time frame will thus not be considered.

In some situations, you, as a data subject, have rights under data protection legislation. According to the legislation, you are entitled to:

• Request access to your personal data: This entitles you to a free copy of the personal information we have on file about you;
• Request the correction of your personal information: You have the right to have any inaccurate or incomplete personal information we may have about you updated. However, keep in mind that in order to support your request, we could want you to submit supporting documents and evidence, such as proof of address or identification. We may refuse it because of our legal responsibilities;
• Request the deletion of your personal data: In the event that we no longer have a valid reason to handle or maintain your personal data, you have the right to request that it be erased. Please be advised that this right is not absolute, which means that we may not be able to fulfill your request if we are required by law to keep the data or if we have good cause to believe that keeping the data is essential for our defense in court.
• Note: If you believe that our processing of your personal data in a way that is not in line with your basic rights and freedoms, you can object to processing of your data when we rely on our legitimate interests (or a third party’s) to do so. In certain instances, however, we might be able to show that we have a valid, compelling interest in processing your data, which might prevail over your rights and freedoms. By reaching out to our DPO, you can object to the processing of your personal data on the basis of the above-stated legitimate business interests;
• Request to restrict the processing of your personal data: In one of the following situations, you may request that we temporarily halt the processing of your personal data: (a) when you want us to prove that the data is accurate; (b) when our use of the data is illegal but you do not want it deleted; (c) when you require that we keep your data even after we no longer need it so that you can establish, exercise, or defend legal claims; or (d) when you have objected to the use of your data but we need to confirm whether we have to override valid grounds to use it;
• Request data portability, or the transfer of your personal data: This means that you can ask us to provide you access to some of the information we process about you so you can move it to another controller. Only information obtained automatically that you originally gave us permission to use or that we utilized to fulfill our end of a contract with you is covered by this right;
• If we need your consent to handle your data, you may withdraw it at any time. You can revoke your consent at any moment via the website’s account profile settings;
• Make a grievance known to a supervisory authority.

As previously mentioned, we might need to ask for certain information about you in order to confirm your identity and enable you to exercise your rights. This is a security precaution to make sure we know who we are giving your personal information to is indeed you.

We will make every effort to reply to all valid requests within a month of the request being submitted. We could take a bit longer if your request is really complicated or if you have made several requests in a short period of time. We will let you know about this extension in such a situation.

In most cases, the casino does not use completely automated decision-making to handle player accounts or transactions. Automated methods, however, may be employed in some situations, such fraud detection or responsible gaming inspections. As mandated by law, we will give you separate notice if such a process has a substantial effect on you. If appropriate, you can ask for the decision to be reviewed.

We recognize here that we have strict legal requirements to keep your personal data safe when we obtain and process your personal data in order to keep your player account accessible.
Therefore, we take every precaution to safeguard your personal data and adhere to relevant legislation, industry practice, and best procedures. As part of our commitment to offering players secure services, we will employ all reasonable measures to maintain the security of all information submitted to us.
We have implemented the necessary security measures to guard against the unintentional loss, unauthorized use, alteration, and disclosure of your personal information. Furthermore, we only allow employees, agents, contractors, and other third parties with a legitimate business need to access your personal information.
Only the player’s special ID and password will allow access to their player accounts. You can additionally establish two-factor authentication (2FA) as extra safety from misuse of your account. You are liable for keeping your login information secure and ensuring it won’t be reached by anybody else.